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- We only sell quality products from U.S.-based companies (we typically purchase, test and use all products ourselves)
Click here for:
Shipping Info
Refund Info
Misc. Payment Info
Want faster shipment?
Int'l Orders
Contact e-mail
To home page
I n f o r m a t i o n
Contact - Ordering - Shipping - Refund | |
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General Shipping / Ordering General Shipping / Ordering: We use PayPal for handling the payment process, this way the records are kept accurate by a third party finance company and we do not handle or see the buyer's credit card. In most cases the shipping process we use for our on-line store is set up to ship priority (with heavier items parcel post). As of now we are set up to ship the contiguous United States only. This is because shipping heavy items can be expensive. However, if you live in Hawaii or Alaska or an American territory, please email us... we can arrange a shipment. (for exceptions, see below). RE Shipping Costs: Occasionally the shipping price of goods ordered on PayPal is greater than what the actual amount is. In these instances we will send you customers a refund. Our shipping/handling charge is reasonable and we are not out to gouge our customers. Shipping Companies: shipments we make through the Post Office, Fed Ex, UPS, etc., could be delayed due to weather or other contingencies over which we have no control. Sometimes these large shipping corporations lose packages, over which we have no control. PayPal is an independent company - we use their services and are not affiliates. For information re PayPal, contact them at www.paypal.com. Handling/shipping charges apply to all purchases (unless you are our next door neighbor!) To arrive at the total price we take the cost of shipping (through either www.ups.com, www.fedex.com or the U.S. Post Office (www.usps.com); and add this to the cost of handling, the box, time and packing material. Signature release: We typically put a signature release on the package so that we know it gets to you. Want your item sent to another address? Fine... just let us know the ship-to address by a phone call or email. To where in the U.S.A. do we ship? We automatically ship per Pay Pal to all contiguous U.S. addresses that the are listed by the U.S. Post Office - and ground delivery (parcel post) unless noted. Before we automatically assign shipping costs to a non-contiguous USA address we would like to get the shipping and handling costs approved by the customer. The payment system is not currently set up for those living outside the contiguous U.S.A., so that we can monitor shipping costs better. Please e-mail or call us first if you live in one of the non-contiguous U.S. places below (or our neighbors to north and south, like Canada and Mexico, etc.). This way we can calculate the shipping ahead of time. Questions? Just call us at the phone number above, or e-mail us. Non-contiguous U.S. states, territories, American States, and military addresses: Refund information: This is the Return Policy* for most of our products. Our products are made by manufacturing companies; we are a licensed retailer and fall under all laws of California re sales and refunds of products. For more information, call the Consumer Information Center at: (800) 952-5210. E-mail: dca@dca.ca.gov. Or you can write: Department of Consumer Affairs/Consumer Information Division/1625 North Market Blvd., Suite N 112/Sacramento, CA 95834. If you are not fully satisfied with your item(s), please return within 30 days of the delivery date. We ask customers to pay for the shipping of the product back to us (in original box). We do not refund after 30 days. After receiving the product in the same condition as when we sent the item, we will then refund your payment via PayPal. Conditions: The returned product must be in new, unused condition, in the original box with complete the documentation, parts and accessories to receive full refund. "New and unused" means sale-able condition. We cannot accept returns for an item that is broken by the customer or has been tampered with. Return shipping costs are the customer's responsibility unless the item is has been damaged in shipping, or has been found to be defective. Please notify us immediately if the shipper has damaged the product in route to your home, or if you have a defective product. If you have any questions about these policies as they relate to your order, please call us before we ship the product as once it leaves the warehouse we have incurred our cost. Damaged or Defective Items If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one in accordance with the shipping company's policies and the manufacturer's return policies. Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship any replacement pieces (unless customer agrees to pay for extra shipping costs). Credit and Return Time - Note that it takes about 10 business days for us to receive the returned or exchanged product back from you. You will receive an e-mail that reflects that your payment has been refunded through PayPal. Segue to Solar reserves the right to cancel any customer's order due to price changes, typos, pricing errors, omissions, mistakes, or other reasons. If a customer has overpaid for shipping we will return a payment for appropriate shipping and handling. We never sell or give any customer's information to any third party. We respect the customer's privacy. We never have access to credit card information used in the purchase of products; since that information is within the account you established with PayPal on your own. Please contact PayPal (at www.paypal.com) for any questions about your transaction. * Some of our products that use sophisticated electronics and solar technology may have a different return policy than above, based on the manufacturer's policy. Want faster shipping? Call or e-mail us before making your on-line purchase with Pay-Pal if you want shipping faster than "ground" (ground is usually about two to three days, maybe 4, depending on how far you are away from delivery routes). This will give us time to modify the order and send you the recalculated amount. We try to charge a minimal and competitive amount for the box and handling. To pay by check: Please call or e-mail us with your desired product item(s) -- and we'll let you know the total with shipping/handling applied for your location. Just send the check (written to a U.S. bank or postal money order) to our address above... International Orders: The PayPal credit payment method that handles payments has been set so that we do not at this time accept orders from non-U.S. credit card holders, merely for shipping reasons (shipping would be costly). If you are ordering from an international address, please e-mail us first with the order (enclosing all the particulars of your order). Shipping has been found to be expensive to some countries, and we do not want to ship without letting the party know the amount in advance. If you are overseas volunteering, in the U.S. Armed Forces, please let us know the ship-to address for packages. Want your package sent to another address? Fine... let us know the ship-to address with a phone call or email. Returning Customer? Were you satisfied with your Segue to Solar product? E-mail us some words on how you like your solar product, and we'll put you on our customer comments page and send you a free prize (click link to left to see some examples of who is a "Segue to solar" customer). Have a question? Call us toll-free at: 877-467-3483 Mon. - Sat., 8:00 - 6:00 PST | |
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Segue to Solar Online Store Toll-free 877-467-3483 4067 Hardwick St. - #466 Lakewood, CA USA 90712 Local CA: 562-421-7499 Members, American Solar Energy Society - Our home page: www.seguetosolar.com 
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